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One of Japan’s best revolving sushi chains lets you check online if your favorite fish is in stock
No more getting to the restaurant only to find they don’t have what you want!
- Japan
- (Conveyor belt sushi • customer service • food • Kaitenzushi • restaurants • revolving sushi • sushi • Sushiro)
Nintendo takes steps to protect staff from growing problem of customer harassment
- Master Blaster
Oct 17, 2022
Nintendon’t take grief from customers anymore.
- Japan
- (business • culture • customer harassment • customer service • harassment • Ministry of Health Labor and Welfare • nintendo)
What happens if you drop your keys into an elevator shaft gap? Kyoto company explains【Video】
- Casey Baseel
Jul 8, 2022
You know, aside from you screaming “Noooooo!!!!!”?
- Japan
- (cool • customer service • elevators • engineering • video • weird)
Japanese customer service amazes foreign soccer player eight months after unfortunate taxi ride
- Casey Baseel
May 28, 2022
Danish soccer player has been winning fans in Japan, and he’s become a big fan of Japan too.
- Japan
- (customer service • foreigners in Japan • moving • soccer • sports • taxis • touching)
Japan Rail apologises for discrimination “misunderstanding” with Russian sign
- Oona McGee
Apr 20, 2022
Railway company’s dedication to customer service backfires, landing it in hot water instead.
- Europe, Japan, Russia
- (customer service • discrimination • Japanese train stations • Japanese trains • JR East • news • Russia • Russian invasion of Ukraine • train stations • trains • twitter • Ukraine)
Japanese supermarket entrusts customers with unusual discount sticker system
- SoraNews24
Mar 31, 2022
A new way to make the customer feel like God in Japan.
- Japan
- (customer service • discount supermarket • discounts • food • Gyomu Super • Japanese supermarkets • meat • shopping • shops • supermarkets • twitter)
We rent Kappa Sushi’s conveyor belt, turn our home into a kaitenzushi restaurant
- Oona McGee
Mar 2, 2022
Amazing rental service lets you take the conveyor belt out of the sushi restaurant and back to your home!
- Japan
- (COK • Conveyor belt sushi • customer service • food • Kaitenzushi • Kappa Sushi • Kappazushi • rice • SNJO • sushi • sushi restaurant • sushi restaurants • Sushi Train • weird)
Ghibli Museum store shares the task all new employees struggle with, and how to overcome it【Vid】
- Casey Baseel
Feb 21, 2022
Catbus? Adorable! Cat jar? Scourge of new staff members.
- Japan
- (anime • customer service • Ghibli Museum • Mamma Aiuto • Studio Ghibli • video)
Japanese train station returns lost item to customer with a heartwarming message
- Oona McGee
Feb 15, 2022
Rail staff know how bad it feels to lose an item during your travels.
- Japan
- (clever • COK • cool • customer service • Japan Railway • JR • JR West • lost property • omotenashi • stations • train stations • trains • twitter • WEST JAPAN RAILWAY COMPANY)
Japanese snack maker apologizes for commotion caused by 1.7-cent price increase
- Casey Baseel
Jan 29, 2022
Tiny Umaibo difference is big news in the Japanese snack world.
“Genius” child seat at food court in Japanese shopping mall goes viral
- Oona McGee
Jan 27, 2022
Another example of amazing customer service in Japan.
- Japan
- (children • customer service • customers • design • eating • food • food court • genius • parents • seating • shopping • shopping mall • twitter)
Miyagi restaurant refuses to accept customers’ money after tsunami warning evacuation
- Master Blaster
Jan 20, 2022
Company’s policy is to place human life above all else.
- Japan
- (2011 Tohoku Earthquake • Bikkuri Donkey • customer service • evacuation • family restaurants • Miyagi Prefecture • Tagajo • Tonga • tsunami)
Final Fantasy XIV suspends sales because too many people want to play it
- Casey Baseel
Dec 16, 2021
The game not enough people wanted to play when it launched now has the exact opposite problem.
- Internet, Japan
- (customer service • Endwalker • Final Fantasy • Final Fantasy XIV • Square Enix • video games)
What kind of restaurant attracts the politest customers in Japan? Twitter user has a theory
- Casey Baseel
Nov 1, 2021
A chance at love means a higher probability of good customer behavior, she says.
- Japan
- (COK • customer service • dating • gokon • relationships • restaurants • romance • society)
Huge lock on Japanese public toilet door is true display of kind customer service
- Oona McGee
Oct 25, 2021
Genius idea warms the hearts of people around the nation.
- Japan
- (clever • customer service • design • heartwarming • Japanese toilets • Public restrooms • public toilets • service area • smart design • Toilets)
Overly honest taiyaki restaurant flooded with customers after admitting to reducing sweet beans
- Master Blaster
Sep 20, 2021
Honesty is the best store policy.
Super God Neiger of Akita helps kid get favorite soft drink with the power of customer service
- Master Blaster
Sep 11, 2021
Not all heroes wear capes. Some just wear pointy shoulder pads.
- Japan
- (Akita • Calpis Water • Chojin Neiger • customer service • Dydo • local heroes • namahage • Super God Neiger • super heroes • vending machienes)
Pokémon Store closing down gives fans big old Poké-tears with heart-melting receipt message
- Casey Baseel
Aug 19, 2021
Okayama branch has more to say than just goodbye.
- Japan
- (anime • customer service • moving • Pikachu • Pokemon • touching • video games)
Domino’s Pizza Japan apologizes for freaking out Londoner with fish and chips pizza, offers free pie
- Casey Baseel
Jul 14, 2021
Tongue-in-cheek tweet leads to offer for free pizza in the belly.
- Japan
- (cool • customer service • Domino's Pizza Japan • dominos pizza • fish and chips • funny • moving • pizza • touching)
Engrish mistake turns innocent sign into X-rated notice at Japanese store
- SoraNews24
Jul 3, 2021
This isn’t the type of self-service they were meaning.
- Japan
- (advertising • customer service • English • English fail • english language • Engrish • funny • Japanese language • Katakana • marketing • panel • shopping • weird • wtf)
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Recent Posts
- Starbucks Japan reveals new Joyful Capsule gacha toy release date
- Japanese drivers reminded to look out for drunk people passed out on the road this holiday season
- 41.5 percent of surveyed Japanese middle schoolers don’t think more immigration benefits society
- Tokyo neighborhood adds new “smart trash cans” to deal with increasing amounts of tourist litter
- Why people in Japan hardly ever say “sayonara,” and what they say instead
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MOST POPULAR
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Today
Tokyo cracks down on Airbnb-style rentals with new laws limiting operator days and more
America’s first-ever permanent One Piece store is now open [Photos]
Tokyo neighborhood adds new “smart trash cans” to deal with increasing amounts of tourist litter
Japanese viewers of Godzilla Minus Zero angered by unusual number of restroom goers
Why people in Japan hardly ever say “sayonara,” and what they say instead
Pokémon card game’s expansion features art from Fist of the North Star creator
New Era celebrates three decades of Pokémon with new 30th anniversary cap line [Photos]
Amazing Japanese yogurt spoon scoops up every last drop of dairy effortlessly
Japanese convenience store offering chance to have your shopping be effectively free for one day
Japanese hoodie for cat-loving gamers will keep you and your feline friend warm and fuzzy [Pics]
Weekly
Starbucks Japan unveils new winter drinkware collection with limited-edition Stanley cups
Pachinko parlor operator arrested for not obscuring the act of gambling well enough- Tokyo cracks down on Airbnb-style rentals with new laws limiting operator days and more
Two Tokyo neighborhoods to gather on bridge and shift their recognized border through tug-of-war
Japan ends tax-free shopping system for foreign tourists, new refund request system now in effect
Liquid croissant coffee is coming to Japanese stores this month- New Era celebrates three decades of Pokémon with new 30th anniversary cap line [Photos]
Pokémon doughnuts pop up at Mister Donut, with a new gathering that’s bigger than ever- America’s first-ever permanent One Piece store is now open [Photos]
Japan’s new matcha vending machines serve freshly prepared matcha in five different strengths
Monthly
Pokémon Company announces first-ever permanent Pokémon store to open outside Asia- Japan ends tax-free shopping system for foreign tourists, new refund request system now in effect
Japan’s TeamLab digital art group is opening a permanent museum in America
Family Mart releases 47 convenience store socks and stickers, one for every prefecture in Japan
What’s it like to stay in a Japanese container hotel?
Beautiful Ghibli diorama kits lets you build anime characters’ homes inside yours [Photos]
Chainsaw robots helping keep trains running safely in east Japan [Video]
New Studio Ghibli anime gets extended run at the only cinema in Japan where it’s being shown
Osaka’s famous Glico Running Man will be removed and replaced with a new-look sign
Studio Ghibli creates illustrated Kyoto sightseeing map, available at any 7-Eleven Japan store
Yearly
Japan announces sudden 400-percent increase in visa fees for foreigners entering the country
Japan’s human washing machines will go on sale to general public, demos to be held in Tokyo
Studio Ghibli has a new anime out, and there’s only one place in the world where you can see it
Starbucks Japan releases new drinkware and goods for Valentine’s Day
Starbucks Japan releases new sakura goods and drinkware for cherry blossom season 2026
Japan’s newest Shinkansen has no seats…or passengers [Video]
Tokyo subway installing new ticket gates that don’t accept payment through Suica or other IC cards
Japanese ninja certification exam attracts 131 candidates from Japan and abroad
Salomon releases Japan-exclusive Mt. Fuji hiking gear that doubles as an amazing souvenir
Japan reportedly adding Japanese language skill requirement to most common foreigner work visa
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RECOMMENDED STORIES
Pokémon card game’s expansion features art from Fist of the North Star creator
New Era celebrates three decades of Pokémon with new 30th anniversary cap line [Photos]
Amazing Japanese yogurt spoon scoops up every last drop of dairy effortlessly
Japanese convenience store offering chance to have your shopping be effectively free for one day
Japanese hoodie for cat-loving gamers will keep you and your feline friend warm and fuzzy [Pics]
Starbucks Japan unveils new Potato Soupuccino that’s said to be more than just soup
41.5 percent of surveyed Japanese middle schoolers don’t think more immigration benefits society
Family Mart releases 47 convenience store socks and stickers, one for every prefecture in Japan
Kenshi Yonezu’s Lemon hits 1 billion views on YouTube and he’s still not quite sure why
Katsuya takes perhaps a little too much liberty with its take on a Niigata soul food
Two Tokyo neighborhoods to gather on bridge and shift their recognized border through tug-of-war
Starbucks Japan unveils new winter drinkware collection with limited-edition Stanley cups
Pachinko parlor operator arrested for not obscuring the act of gambling well enough
Sumida River Fireworks Festival aftermath: Not everyone in Japan has perfect manners after all
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