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Behind the counter: what it’s like to work as All Nippon Airways ground staff【Video】
- Ingrid Tsai
Jun 28, 2021 - Tweet
An exclusive sneak peek for the curious and airplane fans!
- Japan
- (airlines • All Nippon Airways • ANA • behind-the-scenes • customer service • travel • videos • YouTube)
Japan’s postal service: So great it’ll even deliver a single leaf to your home
- Oona McGee
Jun 8, 2021
Handled with care and delivered in perfect condition.
- Japan
- (customer service • eco • eco-friendly • environment • environmentally friendly • flora • heartwarming • Japan Post • Keio University • leaves • Letters • post • postal service • trees • twitter)
Osaka man charged with spitting in front of same pickle shop for most of 2020
- Master Blaster
Jun 4, 2021
We all have our own ways to keep busy during the pandemic.
- Japan
- (crazy • crime • customer service • Minor Crimes Act • Osaka • pickles • spitting • weird)
Kappa Sushi rents out conveyor belt for diners to use at home
- Oona McGee
May 27, 2021
Popular restaurant chain lets you take a conveyor belt home with your takeaway!
- Japan
- (Conveyor belt sushi • customer service • food • Kaitenzushi • Kappa Sushi • Kappazushi • rice • sushi • sushi restaurant • sushi restaurants • Sushi Train • weird)
With 3DS repair service ending, Nintendo once again shows its god-tier customer service【Photos】
- Casey Baseel
Mar 15, 2021
Special Animal Crossing-edition owner gets a surprise when Nintendo fixes her busted handheld.
- Japan
- (3DS • 3DS LL • Animal Crossing • cool • customer service • moving • nintendo • touching • video games)
The good, the bad, and the ugly of half-price stickers at Japanese supermarkets
- Master Blaster
Jan 27, 2021
One person’s bargain is another’s burden.
- Japan
- (COK • customer service • discount stickers • food • rude customers • society • supermarket • supermarkets)
Japanese train conductor flips off rail fan photographer, prompts apology from JR
- Casey Baseel
Jan 26, 2021
Conductor flips the bird on snowy night in Tokyo.
- Japan
- (COK • crazy • customer service • flip off • Japan Railways • JR • trains • transportation • weird)
Nintendo’s “God-like” customer service warms hearts again, this time helping a husband in Japan
- Oona McGee
Dec 25, 2020
Solving a mystery and saving a marriage is all in a day’s work for this beloved Japanese gaming company.
- Japan
- (awesome • business • COK • customer service • marriage • moving • nintendo • touching • twitter • video games • wedding ring • Wii U • working in Japan)
Japanese office worker accidentally calls angry customer stupid, things turn out surprisingly well
- Casey Baseel
Dec 3, 2020
You won’t find this technique in the employee manual.
English mistake makes Kyoto the enemy of the world
- SoraNews24
Nov 11, 2020
Look out — Japan’s old capital appears to be rising again, with an army of koi fish behind it.
- Japan
- (advertising • Construction • customer service • English fail • Engrish • Kyoto • marketing • panel • Takashimaya • tourism • tourist sites • travel)
What happens when you wear a smile mask on a Japanese train?
- Oona McGee
Oct 2, 2020
The face mask that’s meant to show people how happy you are looks rather odd when used in real life.
- Japan
- (COK • coronavirus • COVID-19 • customer service • face masks • funny • masks • Mr. Sato • smile mask • SNJO • Takeya • weird)
Kyoto’s Kinkakuji creates unusual photo opportunity for visitors
- Oona McGee
Sep 28, 2020
World Heritage-listed Golden Pavilion is currently covered up for repairs, but that doesn’t mean you won’t be able to see the building.
- Japan
- (Construction • customer service • Golden Pavilion • Kinkakuji • Kyoto • panel • photos • repairs • tourism • tourist sites • travel)
Japanese convenience store customers reimagined as gacha game characters
- Oona McGee
Sep 9, 2020
Working at a konbini is like playing roulette with a gacha game mechanic.
- Japan
- (art • clever • convenience store • customer service • customers • gacha • gacha games • games • illustration • Japanese convenience stores • konbini • mobile game)
Can you spot the problem with this Tokyo subway sign in this tale of awesome customer service?
- Casey Baseel
Sep 5, 2020
One day after it was pointed out on social media, it was fixed.
- Japan
- (cool • customer service • Ginza • stations • subways • Tokyo • Tokyo Metro • trains • transportation)
Two incredibly important phrases to remember when shopping in Japan
- Casey Baseel
Jun 14, 2020
Japan is known for its excellent customer service, but being an excellent customer is important too.
- Japan
- (COK • customer service • etiquette • Japanese language • linguistics • manners • shopping • society)
Japanese snack maker puts wrong genus of flower on package, rewards customer who noticed
- Master Blaster
May 8, 2020
Luckily, Lunch Pack takes their botany very seriously and corrected the mistake.
- Japan
- (acacia • beekeeping • customer service • flowers • food • honey • Lunch Pack • Yamazaki Baking Company • Yamazaki Pan)
Convenience store shopper panicked to find bread section empty, until finding out why
- Master Blaster
Mar 30, 2020
Timing is everything.
Man orders nothing but a free smile from McDonald’s Japan using Uber Eats
- Master Blaster
Mar 28, 2020
Delivery charges applied, of course.
- Japan
- (cool • customer service • fast food • food delivery • free smile • funny • McDonald's • twitter • Uber Eats • weird)
Tokyo Disneyland’s Twitter lets you feel like a guest without setting foot in the park, and fans are thrilled
- Katie Pask
Mar 19, 2020
“We hope we can bring a little cheer into your day,” the official account posted.
- Internet, Japan
- (coronavirus • customer service • Disneyland • heartwarming • Minnie Mouse • social media • Tokyo Disneyland • twitter)
Japanese airline thanks passengers during coronavirus slump with a special message 【Photos】
- Shannon
Mar 14, 2020
A little customer appreciation can go a long way.
- Japan
- (coronavirus • COVID-19 • customer service • heartwarming • Hokkaido • Skymark • touching)
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Recent Posts
- Starbucks Japan reveals new Joyful Capsule gacha toy release date
- Japanese drivers reminded to look out for drunk people passed out on the road this holiday season
- 41.5 percent of surveyed Japanese middle schoolers don’t think more immigration benefits society
- Tokyo neighborhood adds new “smart trash cans” to deal with increasing amounts of tourist litter
- Why people in Japan hardly ever say “sayonara,” and what they say instead
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MOST POPULAR
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Today
Tokyo cracks down on Airbnb-style rentals with new laws limiting operator days and more
America’s first-ever permanent One Piece store is now open [Photos]
Tokyo neighborhood adds new “smart trash cans” to deal with increasing amounts of tourist litter
Japanese viewers of Godzilla Minus Zero angered by unusual number of restroom goers
Why people in Japan hardly ever say “sayonara,” and what they say instead
Pokémon card game’s expansion features art from Fist of the North Star creator
New Era celebrates three decades of Pokémon with new 30th anniversary cap line [Photos]
Amazing Japanese yogurt spoon scoops up every last drop of dairy effortlessly
Japanese convenience store offering chance to have your shopping be effectively free for one day
Japanese hoodie for cat-loving gamers will keep you and your feline friend warm and fuzzy [Pics]
Weekly
Starbucks Japan unveils new winter drinkware collection with limited-edition Stanley cups
Pachinko parlor operator arrested for not obscuring the act of gambling well enough- Tokyo cracks down on Airbnb-style rentals with new laws limiting operator days and more
Two Tokyo neighborhoods to gather on bridge and shift their recognized border through tug-of-war
Japan ends tax-free shopping system for foreign tourists, new refund request system now in effect
Liquid croissant coffee is coming to Japanese stores this month- New Era celebrates three decades of Pokémon with new 30th anniversary cap line [Photos]
Pokémon doughnuts pop up at Mister Donut, with a new gathering that’s bigger than ever- America’s first-ever permanent One Piece store is now open [Photos]
Japan’s new matcha vending machines serve freshly prepared matcha in five different strengths
Monthly
Pokémon Company announces first-ever permanent Pokémon store to open outside Asia- Japan ends tax-free shopping system for foreign tourists, new refund request system now in effect
Japan’s TeamLab digital art group is opening a permanent museum in America
Family Mart releases 47 convenience store socks and stickers, one for every prefecture in Japan
What’s it like to stay in a Japanese container hotel?
Beautiful Ghibli diorama kits lets you build anime characters’ homes inside yours [Photos]
Chainsaw robots helping keep trains running safely in east Japan [Video]
New Studio Ghibli anime gets extended run at the only cinema in Japan where it’s being shown
Osaka’s famous Glico Running Man will be removed and replaced with a new-look sign
Studio Ghibli creates illustrated Kyoto sightseeing map, available at any 7-Eleven Japan store
Yearly
Japan announces sudden 400-percent increase in visa fees for foreigners entering the country
Japan’s human washing machines will go on sale to general public, demos to be held in Tokyo
Studio Ghibli has a new anime out, and there’s only one place in the world where you can see it
Starbucks Japan releases new drinkware and goods for Valentine’s Day
Starbucks Japan releases new sakura goods and drinkware for cherry blossom season 2026
Japan’s newest Shinkansen has no seats…or passengers [Video]
Tokyo subway installing new ticket gates that don’t accept payment through Suica or other IC cards
Japanese ninja certification exam attracts 131 candidates from Japan and abroad
Salomon releases Japan-exclusive Mt. Fuji hiking gear that doubles as an amazing souvenir
Japan reportedly adding Japanese language skill requirement to most common foreigner work visa
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RECOMMENDED STORIES
Pokémon card game’s expansion features art from Fist of the North Star creator
New Era celebrates three decades of Pokémon with new 30th anniversary cap line [Photos]
Amazing Japanese yogurt spoon scoops up every last drop of dairy effortlessly
Japanese convenience store offering chance to have your shopping be effectively free for one day
Japanese hoodie for cat-loving gamers will keep you and your feline friend warm and fuzzy [Pics]
Starbucks Japan unveils new Potato Soupuccino that’s said to be more than just soup
41.5 percent of surveyed Japanese middle schoolers don’t think more immigration benefits society
Family Mart releases 47 convenience store socks and stickers, one for every prefecture in Japan
Kenshi Yonezu’s Lemon hits 1 billion views on YouTube and he’s still not quite sure why
Katsuya takes perhaps a little too much liberty with its take on a Niigata soul food
Two Tokyo neighborhoods to gather on bridge and shift their recognized border through tug-of-war
Starbucks Japan unveils new winter drinkware collection with limited-edition Stanley cups
Pachinko parlor operator arrested for not obscuring the act of gambling well enough
Sumida River Fireworks Festival aftermath: Not everyone in Japan has perfect manners after all
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