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customer service (Page 5)
Japanese museum holds on to child’s lost stuffed animal for 30 years, gives it bath, new clothes
- Casey Baseel
Dec 11, 2018 - Tweet
Beyond-kind lost and found corner still hopes it can find original owner.
- Japan
- (cool • customer service • Disney • Donald Duck • moving • museums • stuffed animals • touching)
Female fast food worker in Japan has awesome response to male customers who called her ugly
- Casey Baseel
Nov 16, 2018
After being called a “four,” she decided to kill her enemies with kindness…and potatoes.
- Japan
- (clever • COK • customer service • fast food • funny • rude customers)
Sometimes Japanese customer service is so good, it’s hilarious
- Casey Baseel
Nov 5, 2018
Cashier follows customer’s request to the letter but still gives him the last thing he expected.
- Japan
- (crazy • customer service • funny • Japanese language • linguistics • restaurants)
Five important manners to remember when buying something at a Japanese convenience store
- Casey Baseel
Sep 8, 2018
Frustrated clerk lists what shoppers should do in the land of stellar customer service.
- Japan
- (COK • convenience stores • customer service • etiquette • manners • society)
Five reasons there’s no tipping at restaurants in Japan
- Casey Baseel
Aug 23, 2018
Guidebooks love to say it’s because Japanese people think tipping is rude, but that’s not even close to the whole story.
- Japan, USA
- (culture • customer service • etiquette • manners • restaurants • SNO • society • tipping)
Video of Japanese airport baggage handlers’ amazing service fills rest of the world with jealousy
- Casey Baseel
Jul 27, 2018
Comparison video shot at Brazilian airport shows huge customer service gap.
- Japan
- (airports • ANA • baggage handlers • cool • customer service • hospitality • suitcases • travel • video)
Crazy-athletic Japanese convenience store clerk may be employee of year, or Super Mario【Video】
- Casey Baseel
Jul 6, 2018
Leaping into action and clearing Japan’s already high bar for customer service in an amazing way.
- Japan
- (awesome • convenience stores • crazy • customer service • Family mart • funny • Super Mario • video)
Japan’s second-largest convenience store chain changes service policy for sake of foreign workers
- Casey Baseel
Jun 15, 2018
Family Mart relaxes customer service rules in recognition of clerks who aren’t native Japanese speakers, also allows dyed hair.
- Japan
- (convenience stores • customer service • foreigners in Japan • Japanese language • linguistics • working in Japan)
Lawson convenience stores continue to hand people their coffee, even though no one wants them to
- Master Blaster
May 7, 2018
At Lawson convenience stores, they’ll hand you your coffee, and you’re gonna like it, dammit.
Japanese bug spray maker shows it cares with packaging option with no pictures of gross roaches
- Casey Baseel
Apr 14, 2018
When you stop and think about it, putting pictures of cockroaches on a product for people who hate them is kind of a weird strategy.
- Japan
- (bugs • cockroaches • cool • customer service • gross • insects • video)
Nintendo replaces almost all of gamer’s broken 3DS, hardly charges him anything for the parts
- Casey Baseel
Apr 5, 2018
Video game giant continues to be a customer service titan as it restores fan’s original model 3DS.
- Japan
- (3DS • awesome • cool • customer service • nintendo • video games)
“Nasty” photo of convenience store clerk at work highlights Japan’s strict cleanliness standards
- Casey Baseel
Mar 8, 2018
Shelf-stocking technique has some saying they’ll never shop at the branch, or even the chain, again.
Should saying thanks at a Japanese convenience store go without saying?
- Richard Simmonds
Feb 27, 2018
Manners maketh the man. Unless he’s at a convenience store, according to some Japanese social media users as debate over manners erupts.
- Japan
- (convenience stores • culture • customer service • Japanese language • linguistics • manners • society)
Japanese mother finds long-lost childhood cookie recipe, proceeds to bake her heart out
- Koh Ruide
Feb 26, 2018
And it’s all thanks to the people working hard behind the scenes.
- Japan
- (cookies • customer service • happy • Japanese Twitter • Panasonic • recipe)
Japanese convenience stores showing “hardening of society” with touch-screen age verification?
- Master Blaster
Jan 7, 2018
Seniors especially irked by the mechanical process, but most people agree it’s kind of pointless anyway.
- Japan
- (age verification • aging population • convenience store • customer service • seniors • touchscreens)
Japanese customer finds run-in with “Indian” convenience store clerk a refreshing experience
- Master Blaster
Dec 28, 2017
Sometimes good customer service means calling a jerk a “jerk.”
Many in Japan ask, “Why don’t our train ticket machines just ask us for our destination?”
- Master Blaster
Oct 30, 2017
Most Japanese machines adhere to the philosophy that traveling is not about the destination, but the journey.
Flight attendants help man transporting wife’s ashes, move Japanese Twitter to tears
- Scott Wilson
Jul 18, 2017
How one man’s heartbreaking flight turned into one of his most memorable.
What if we told you this badly Photoshopped image isn’t Photoshopped at all?
- Master Blaster
Jun 30, 2017
Nothing fishy about this photo at all.
- Japan
- (Amami Airport • customer service • fish • illusion • Photoshop)
Why is Japanese customer service so amazing? Because in Japan it’s one strike and you’re out
- Casey Baseel
Jun 19, 2017
Warmhearted hospitality plus unforgiving customers equals the world’s highest service standards.
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Recent Posts
- 41.5 percent of surveyed Japanese middle schoolers don’t think more immigration benefits society
- Tokyo neighborhood adds new “smart trash cans” to deal with increasing amounts of tourist litter
- Why people in Japan hardly ever say “sayonara,” and what they say instead
- Tokyo cracks down on Airbnb-style rentals with new laws limiting operator days and more
- Japanese viewers of Godzilla Minus Zero angered by unusual number of restroom goers
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MOST POPULAR
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Today
Tokyo cracks down on Airbnb-style rentals with new laws limiting operator days and more
America’s first-ever permanent One Piece store is now open [Photos]
Japanese viewers of Godzilla Minus Zero angered by unusual number of restroom goers
Tokyo neighborhood adds new “smart trash cans” to deal with increasing amounts of tourist litter
Pokémon card game’s expansion features art from Fist of the North Star creator
Why people in Japan hardly ever say “sayonara,” and what they say instead
Amazing Japanese yogurt spoon scoops up every last drop of dairy effortlessly
New Era celebrates three decades of Pokémon with new 30th anniversary cap line [Photos]
Japanese convenience store offering chance to have your shopping be effectively free for one day
Japanese hoodie for cat-loving gamers will keep you and your feline friend warm and fuzzy [Pics]
Weekly
Starbucks Japan unveils new winter drinkware collection with limited-edition Stanley cups
Pachinko parlor operator arrested for not obscuring the act of gambling well enough- Tokyo cracks down on Airbnb-style rentals with new laws limiting operator days and more
Two Tokyo neighborhoods to gather on bridge and shift their recognized border through tug-of-war
Japan ends tax-free shopping system for foreign tourists, new refund request system now in effect
Liquid croissant coffee is coming to Japanese stores this month- New Era celebrates three decades of Pokémon with new 30th anniversary cap line [Photos]
Pokémon doughnuts pop up at Mister Donut, with a new gathering that’s bigger than ever- America’s first-ever permanent One Piece store is now open [Photos]
Japan’s new matcha vending machines serve freshly prepared matcha in five different strengths
Monthly
Pokémon Company announces first-ever permanent Pokémon store to open outside Asia- Japan ends tax-free shopping system for foreign tourists, new refund request system now in effect
Japan’s TeamLab digital art group is opening a permanent museum in America
Family Mart releases 47 convenience store socks and stickers, one for every prefecture in Japan
What’s it like to stay in a Japanese container hotel?
Beautiful Ghibli diorama kits lets you build anime characters’ homes inside yours [Photos]
Chainsaw robots helping keep trains running safely in east Japan [Video]
New Studio Ghibli anime gets extended run at the only cinema in Japan where it’s being shown
Osaka’s famous Glico Running Man will be removed and replaced with a new-look sign
Studio Ghibli creates illustrated Kyoto sightseeing map, available at any 7-Eleven Japan store
Yearly
Japan announces sudden 400-percent increase in visa fees for foreigners entering the country
Japan’s human washing machines will go on sale to general public, demos to be held in Tokyo
Studio Ghibli has a new anime out, and there’s only one place in the world where you can see it
Starbucks Japan releases new drinkware and goods for Valentine’s Day
Starbucks Japan releases new sakura goods and drinkware for cherry blossom season 2026
Japan’s newest Shinkansen has no seats…or passengers [Video]
Tokyo subway installing new ticket gates that don’t accept payment through Suica or other IC cards
Japanese ninja certification exam attracts 131 candidates from Japan and abroad
Salomon releases Japan-exclusive Mt. Fuji hiking gear that doubles as an amazing souvenir
Japan reportedly adding Japanese language skill requirement to most common foreigner work visa
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RECOMMENDED STORIES
Why people in Japan hardly ever say “sayonara,” and what they say instead
Amazing Japanese yogurt spoon scoops up every last drop of dairy effortlessly
New Era celebrates three decades of Pokémon with new 30th anniversary cap line [Photos]
Japanese convenience store offering chance to have your shopping be effectively free for one day
Japanese hoodie for cat-loving gamers will keep you and your feline friend warm and fuzzy [Pics]
Starbucks Japan unveils new Potato Soupuccino that’s said to be more than just soup
Family Mart releases 47 convenience store socks and stickers, one for every prefecture in Japan
Katsuya takes perhaps a little too much liberty with its take on a Niigata soul food
Kenshi Yonezu’s Lemon hits 1 billion views on YouTube and he’s still not quite sure why
41.5 percent of surveyed Japanese middle schoolers don’t think more immigration benefits society
Two Tokyo neighborhoods to gather on bridge and shift their recognized border through tug-of-war
Pachinko parlor operator arrested for not obscuring the act of gambling well enough
Starbucks Japan unveils new winter drinkware collection with limited-edition Stanley cups
Sumida River Fireworks Festival aftermath: Not everyone in Japan has perfect manners after all
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