SoraNews24 —Japan News—

In a society that prides itself on polite customer service, this ticket machine stands out for its hilariously impolite treatment of customers.

Japan
(customer service • funny • Japan • Japanese trains • ticket machine • train stations • trains • twitter • video)

Seats descend from ceiling on Japanese train to provide extra comfort for passengers【Video】

Oona McGee
Sep 1, 2016

It might look like brand new technology, but this surprising system is on a train that’s been running for more than forty years.

Japan
(cool • customer service • Japanese trains • machinery • rush hour • technology • train stations • trains • transport • twitter • video)

ANA sends over 5,000 passengers to their destinations without luggage in one day

Master Blaster
Aug 14, 2016

Thousands of passengers arrived at their destinations all over Japan last night, only to find that everyone’s bags were left behind.

Japan
(ANA • customer service • Haneda Airport • lost luggage • Oita Aiport • travel)

Amazon Japan responds to man’s tweet about his furry online purchase, internet is in love

Meg Murphy
Jun 1, 2016

An adorable tweet and a playful reply from Amazon has the Japanese net talking about both the cat and Amazon’s customer service.

Cats, Cute, Japan
(Amazon Japan • animals • cats • cats in boxes • customer service • cute)

8 types of customer that irk supermarket store clerks in Japan

Oona McGee
May 19, 2016

Can you see yourself in any of these annoying customer profiles?

Culture, Japan
(art • culture • customer service • customers • funny • manga • shopping • supermarkets)

Japanese hotel guest leaves pile of erotic manga out, gets pleasant surprise from cleaning staff

Casey Baseel
May 12, 2016

Just because you like dirty dojinshi doesn’t mean you can’t have a clean room.

Anime & Manga, Japan
(anime • customer service • dojinshi • funny • hopsitality • hotels • manga • otaku • travel)

25 ways Japanese politeness can get on the nerves of Japanese people

Master Blaster
May 8, 2016

There is such a thing as being too courteous, and an online survey ranked the 25 most common examples of just that in Japan.

Culture, Japan
(customer service • politeness • ranking)

Lotteria’s Burger with Everything on It takes us on an emotional roller coaster　【Taste test】

Master Blaster
Apr 30, 2016

After ordering Lotteria’s heavily stacked Burger with Everything on It, Mr. Sato was brought to the depths of despair and back to greasy bliss in an unexpected turn of great customer service.

Food & Drink, Japan
(Burger with Everything on It • burgers • customer service • fast food • Lotteria • Mr. Sato)

Nine tales of stunningly crazy customer complaints in from the Japanese service industry

Casey Baseel
Mar 29, 2016

In Japan, it’s said that “The customer is God.” But sometimes God is angry, and no one can quite understand why.

Japan
(crazy • customer complaints • customer service • funny • weird)

We contact Apple with angry complaint, they defuse our hostility with a single word

Master Blaster
Mar 19, 2016

Dealing with angry customers all day is harrowing work, but Apple’s team was able to quell our reporter Hatori Go’s rage with but a single word.

Internet, Japan
(Apple • chat room • complaint • customer service • internet • Lightning Digital AV Adapter)

Amazon Japan saves sexy adult magazine buyer from embarrassment with thoughtful packaging trick

Casey Baseel
Mar 16, 2016

In Japan, the customer is always king, even if he’s a horny one.

Japan
(Amazon • customer service • funny • packaging)

Busboy found cleaning tables at blinding speeds in yakiniku restaurant

Master Blaster
Feb 14, 2016

It’s good to see that the youth of today still know how to take their jobs seriously, but this guy definitely goes above and beyond!

Internet, Japan
(busboy • customer service • fast • Mie • Restaurant • yakiniku)

Restaurant raises the bar for customer service in Japan, will help you name your baby

Casey Baseel
Sep 22, 2015

In Japan, customer service tends to pretty amazing across the board, but perhaps nowhere more so than in the restaurant industry. Some restaurants may be boisterously friendly and others may be quietly courteous, but you can just about always be assured that everyone on the staff, from your server to the owner, is working hard to ensure an enjoyable dining experience.

But even by those standards, this yakiniku restaurant goes above and beyond the call of duty, with an extensive list of extra special services they’re willing to provide. Of course, courteousness is a two-way street, so the restaurant also has 10 unique requests it in turn makes to its customers.

Japan
(customer service • food • funny • restaurants • Toyama • yakiniku)

Top 10 acts of customer service that Japanese men would rather do without

Audrey Akcasu
Jul 27, 2015

In Japan customer service can be pretty unreal. Little things like taxi doors opening or closing automatically and complimentary reading glasses at check-out counters are harmless and go unnoticed by many locals, and are probably under-appreciated. Sometimes, however, the desire to please the customer and attend to their every need is a little over the top and some people find it just down-right annoying.

Online research group iResearch surveyed a group of 200 male 20-somethings for their thoughts on “Which services do you secretly wish people would stop providing?” Some of the results are pretty understandable, but some of them make you wonder if the guys surveyed just hate people in general!